CUSTOM ORTHOTICS: BILLING + SHIPPING

Terms and Payment

In order to have technology and purchase custom orthotics from Superfeet Rx, you will need to become a Superfeet customer. After opting into the Superfeet Rx Partner Program, you will be sent a link to a form from the Superfeet Accounting Team. You will be asked to complete the form and choose what type of terms you would like to apply for. Superfeet offers 30-day terms or credit card terms.

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The preferred payment method for those accounts on 30-day terms is with our payment portal, Billfire. Complete this simple form to request to be added to the Billfire Portal.

 

For those accounts on credit card terms payment is processed when an order ship. For example, if an order is invoiced and shipped on December 12, your card is processed on the same day. We accept Visa, Mastercard, and American Express. Please call 1-844-274-7064 option 3 if paying by credit card.

 

Invoicing and Shipping

Each pair of custom orthotics has a unique Purchase Order (PO) number and therefore creates its own invoice. You will receive one invoice via email for each order at the time it ships from Superfeet Headquarters. The email comes from Superfeet Accounting at AccountingDept@superfeet.com.

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Superfeet ships from the state of Washington every Monday, Wednesday and Friday. Often you can expect to receive an order in clinic within 7-10 business days of submission.

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Monthly Statements

You will receive a monthly emailed statement showing all account activity from the prior month.  This also comes from Superfeet Accounting at AccountingDept@superfeet.com.